Call the utility using the number on your bill—not the number the caller gives you.
Based in Joplin. Serving Southwest Missouri.
Technology should make life easier.
When it doesn’t, we’ll help.
Desk & Den helps homes and small businesses with computers, Wi‑Fi, printers, accounts, gaming PCs, and suspicious messages or possible scams—without making the explanation harder than the problem.
Paid service includes time spent diagnosing and working on the issue. Before adding time, parts, or outside help, we stop and discuss it with you.
Where we can help
Common reasons people call
Start with what isn’t working. We’ll help make the path forward understandable.
A straightforward process
Support that fits the problem
Remote help works well when the device connects and the issue doesn’t require hands-on work. On-site service makes sense when the network, printer, cabling, or physical device needs attention.
See how support works →- 1
Send a request
Describe the device, the issue, and what you’ve already tried.
- 2
Review the next step
We discuss remote, on-site, or quote-only pickup and the starting price.
- 3
Approve the work
Work begins with your permission. Scope or price changes are discussed first.
Why Desk & Den
Clear help. Honest boundaries.
✓
Plain explanations
We’ll explain what we found without unnecessary jargon.
✓
No pressure
You decide what work goes ahead and when.
✓
One consistent request
Your issue stays understandable from first message through invoice.
✓
Permission respected
Access is requested only when it’s needed and authorized.
✓
Costs discussed first
We pause before adding time or changing the scope.
✓
A practical handoff
If specialist work is the right answer, we’ll say so.
Stay Safe
Scams often sound urgent. Your response doesn’t have to be.
Whether it’s a shutoff threat, a family emergency call, or a browser warning that won’t go away, pause before paying, clicking, or sharing a code.
Call your family member on a number you already know.
Don’t share it. That code may approve a login or password reset.
Clear starting rates
Know the starting point before work begins
Remote home support
$65first hour
$30 per additional 30 minutesOn-site home support
$95first hour
$40 per additional 30 minutesRemote business support
$95first hour
$45 per additional 30 minutesOn-site business support
$125first hour
$55 per additional 30 minutesLocal help, clearly explained
Based in Joplin. Here for Southwest Missouri.
Tell us what’s happening and what kind of device you’re using. We’ll review the request and discuss the likely next step and starting price.
Start a Support Request →