Your support information is for providing support.

Information collected

A support request may include your name, email, phone number, home or business designation, business name, city or service location, device type, issue description, timing, troubleshooting already attempted, service preference, urgent scam concern status, and files you choose to attach.

How information is used

Desk & Den uses support-request information to review, schedule, provide, document, and invoice service; communicate about your request; and maintain a service history that helps resolve future issues more consistently.

Where information is stored

Structured case information may be stored in Cloudflare D1. Attachments may be stored in Cloudflare R2. Email delivery and other authorized service providers have their own privacy practices.

Information you shouldn’t submit

Don’t submit passwords, one-time verification codes, payment-card information, Social Security numbers, or other unnecessary sensitive information through the support form or its attachments.

Access during service

Authorized access to a device, account, network, or software may be needed during service. Access is requested only when needed and with customer authorization. Customers should enter passwords themselves when practical.

Sharing and sale

Desk & Den doesn’t sell customer information. Information may be shared with a service provider only as needed for an authorized service or as required by law; those providers have their own privacy practices.

Questions

For privacy questions, email support@deskandden.com.

Current public-site version: July 20, 2026